Step 5 of 7
71% complete
Identify At-Risk Users
Intervene before it is too late
Build an early warning system for disengaged trial users:
- Inactivity triggers - No login for 3+ days
- Incomplete setup - Stuck on onboarding step
- Low feature usage - Not reaching aha moment
- Declining engagement - Usage dropping over time
Intervention tactics:
- Personal outreach email from founder or CS
- Offer 1:1 demo or setup call
- Extended trial for engaged but stuck users
- Ask what is blocking them