Strategic incentives to retain revenue

Use offers carefully - you want to save the relationship, not devalue your product:

• Extended trial - 30 more days to see value
• Temporary discount - 3 months at reduced rate
• Plan flexibility - Pause instead of cancel
• Feature unlock - Access to higher tier temporarily
• Implementation support - Free onboarding or setup help

Match the offer to the churn reason:

1. Price concern - Discount or annual plan option
2. Not using it - Training and setup assistance
3. Missing feature - Roadmap timeline or workaround